Returns & Exchanges
We want you to love our products and enjoy your shopping experience with us. On this page you will find details about how to return or exchange your purchases made online.
If you are not 100% happy with any full priced Elly - Rae Fashions item, you may return it within 14 days of receiving it and be issued a store credit with FREE express shipping. We do not offer refunds for change of mind, this includes a change of mind regards to colour, size and fit, we offer a store credit, which can be used at www.ellyrae.com.au All items must be in their original, unworn, unwashed condition. All tags and incidentals (ie spare buttons) must be attached.
Please take care when trying on the item, as we are not able to accept returns with makeup stains or that smell of perfume. If we deem the item not to be in perfect condition the item will simply be returned to the customer. No return for exchange on earrings. When returning an item please keep the tracking number handy in the rare case the parcel goes missing. Elly - Rae Fashions CANNOT be held liable for parcels that go missing on the way back to us.
SALE ITEMS Returns
Sale items are priced to clear so please choose carefully as we do not accept return for exchange on sale items. This includes a change of mind regards to colour, size and fit. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.
All items purchased using a promotional discount code may be returned for a credit of the amount paid.
We do our best to thoroughly inspect all garments prior to shipping. In the rare event that a product is faulty please contact us asap at firstname.lastname@example.org and include your order details and a photo of the fault. Our customer service team will be able to assist. SHIPPING The delivery fee within Australia is $10 for items up to 5kg and $15 for items over 5kg. Delivery may take 3-5 days. WA and Tasmania delivery may take up to 7 days.
International postage is quoted on enquiry.
PO BOX is not suitable.